From my previous post, you can tell I left Pep Boys Wednesday night upset and angry. The manager promised he'd call me with a response the next day. Thursday afternoon he did call me. He explained to me that he spoke with the district manager and that the two of them decided that giving me $40 to reimburse me for the mileage and gas the other customer used, was plenty of a reimbursement for this situation. I immediately told him I disagreed and told him that $40 was indeed needed to replace those two things, but that now more was owed to make up for the ridiculous mistake of giving my car to a complete stranger. Jack the manager then said that he doesn't understand why this doesn't cover it and that the customer who had to drive my car all the way back to Pep Boys was put out more than I was. I couldn't believe he just said that.....but then it gets even better....or worse I mean. I say to him...YOU GAVE A COMPLETE STRANGER MY CAR! THEY COULD HAVE GONE THROUGH MY PERSONAL THINGS, STOLEN THINGS OUT OF MY CAR, FOUND OUT PERSONAL INFORMATION IN MY GLOVE BOX, ETC. He then has the gall to say.....You brought your car to Pep Boys where my employees and I are complete strangers to you, yet you gave your car willingly to us. My jaw dropped and then the conversation turned from a slight argument to yelling.
He explained to me that I needed to give him a better story to give his district manager if I was wanting him to go back to the district manager for a better refund. I was irate. I told him I no longer wanted to deal with him, and that I was taking this to corporate. He said that if that is what I felt I needed to do, then I should do it because he wasn't going to do anything more than the $40.
I immediately called corporate and spoke to a kind woman that didn't know what to say after I gave her the entire story. She couldn't believe Jack would say such things to a customer, especially the comment of the employees being strangers, and that the client who drove my car around was put out more than I was. She said I would be getting a response from corporate in less than 48 hours.
On Saturday I received a call from the assistant store manager at the Pep Boys where the situation occurred. He apologized profusely and said how embarrassed he was that something like this happened. He said he had talked with corporate and they were willing to give me a refund of half my bill, which was approximately $110. I was happy with this considering I was done arguing with people on the phone and I just wanted to be done with the whole thing.
So those of you who take your car to Pep Boys to get fixed......beware!!!!
2 comments:
Good for you for sticking with it. I can't believe some one would do any of those things let alone all of them. He should seriously be fired. I'm glad you finally got some one reasonable.
Yikes! I was hoping to read that they fired Jack - or at least put him in back working on cars rather than dealing with customers. I'm glad they refunded half your bill, but I probably wouldn't go there again.
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